Frequently Asked Questions
Overview
Please feel free to contact us at any time. Reference the product that you are interested in and we will share all information we have on the product.
Payment
We accept all credit cards and PayPal. We also accept purchase orders once you have established an account with us and maintain it in good standing. Contact us today to set up your account.
Unfortunately, we cannot offer COD at this time.
Unfortunately, we cannot offer COD at this time.
Once you have established an account and maintain it in good standing, we accept purchase orders. Please contact us to set up your account today.
Simply contact us with your order number. Keep in mind, since all of our products are imported, if the product has already been shipped at the time you request a cancellation, re-stocking fees may apply.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you make a purchase on our site, we use a third party payment processor. Although no method of transmission over the Internet or electronic storage is 100% secure, payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You can review our entire Privacy Policy here.
If you make a purchase on our site, we use a third party payment processor. Although no method of transmission over the Internet or electronic storage is 100% secure, payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You can review our entire Privacy Policy here.
Your credit card statement will show Alexander Foods, LLC.
Yes, credit card fees apply and will be charged over and above the invoiced products.
Ordering
All of our products are imported directly through us. We currently do not sell through retail locations. However, if you are a retailer, and wish to carry our imported products, please contact us.
You can place an order by phone at 000-000-0000 or by fax at 000-000-0000.
If you make a purchase on our site, we use a third party payment processor. Although no method of transmission over the Internet or electronic storage is 100% secure, payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You can review our entire Privacy Policy here.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You can review our entire Privacy Policy here.
Delivery
We currently deliver locally directly to your location.
Privacy
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request
Email marketing: we may send you emails in the future to tell you about specials, new products or services, collect your input or inform you of changes.
You can review our entire Privacy Policy here.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request
Email marketing: we may send you emails in the future to tell you about specials, new products or services, collect your input or inform you of changes.
You can review our entire Privacy Policy here.
We will not disclose the personal information you provide to anyone outside of the Alexander Foods, LLC organization, and its advertising and promotional agencies and consultants, except in those specific instances where you expressly give us permission to do so, or where we are required to do so by law.
You can review our entire Privacy Policy here.
You can review our entire Privacy Policy here.
If you make a purchase on our site, we use a third party payment processor. Although no method of transmission over the Internet or electronic storage is 100% secure, payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You can review our entire Privacy Policy here.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You can review our entire Privacy Policy here.